FAQ

Questions about shaving, shopping and delivery. You can always contact us if your question was not answered here.
Questions on shaving
Questions on payment 
and delivery

Why do I get ingrown hairs? How do I avoid razor bumps?

Men with curly beards or women who often shave the "bikini area" often experience razor bumps, they can be difficult to get rid of due to the shape of the hair growth. Ingrown hairs or razor bumps can often be a side effect of poor shaving technique and poorly adapted products. With the right shaving technique and products, ingrown hairs can be avoided and prevented.Read on here for an in-depth look at rashes and shaving fins after shaving.

How can I avoid irritated skin after shaving?

The first shave is an experience most of us are persistently waiting to experience when we grow up. Once the first hairs have grown out and we pick out the newly purchased razor, that enthusiasm quickly turns into something terrible. The result is enormous burning, rashes, razor bumps and cuts! But it does not have to be that way. With the right products and technique, the shaving experience can instead be transformed into something relaxing and help you towards healthier skin.

Do I have razor bumps or pimples?

Razor bumps are when hair is stuck inside the skin. Probably a result of poor shaving technique and the use of bad products. However, acne or pimples is a result of health, genes, hormones, hygiene, and/or diet. If you only see pimples after shaving, they are probably ingrown hairs. Acne can look the same, so it can be difficult to tell the difference. You can even have both!

A simple household trick to get rid of razor bumps after they have occurred is to use a toothbrush. Gently brush the razor bumps  before going to bed. Never use tweezers or the like to pull out the hair. The best thing, however, is to improve your shaving technique so that they never occur in the first place.

Why is one blade better than 5?

High-budget marketing may have gotten you thinking differently! Multi-blade razors are designed according to the principle of  "hysteresis". This simply means that the first blade pulls up the hair, and the second cuts it. When the hair then grows back from under the skin, the probability of it getting stuck inside the skin will increase. Especially for men with curly and coarse hair growth.

To achieve this effect, manufacturers of multi-blade razor systems place the blades very tightly between each other. Unfortunately, for us with curly and coarse hair growth, this means that the hair often gets stuck between the blades and that the hair is pulled out from the root instead of being cut off.

Instead, Vali safety razors use only a sharp, high-quality blade that shaves directly at the level of the skin without pulling and tugging, and allows the hairs to grow back normally after shaving.

How often should I shave?

If you have severe problems with razor bumps, it is generally recommended to stop shaving for about 2-3 weeks so that the hair can grow back naturally. And then start shaving again.

If you do not have severe problems or let all your hair grow back, we recommend that you shave every or every other day. Why?

If your hair is curly/coarse and you let it grow too long, the probability is high that it will grow back into the skin. Keeping it short at the surface prevents this.
Shorter hair is easier and more comfortable to shave. You will need fewer strokes and get done faster.

When you shave, you exfoliate your skin naturally. Exfoliation removes dead skin cells and exposes new fresh skin.

You will train your skin and in that way increase the comfort level.

How can I get a closer shave?

Preparing the skin before shaving by moisturizing and warming it up with warm water increases the elasticity of the hair strands by over 25%. In this way, one razor blade is enough to get a close shave. If you are still not satisfied, try shaving across the direction your hair grows (not recommended for those with sensitive skin or have problems with razor bumps).

Across the grain means that you do not shave against the growth of the hair follicles but "diagonally". For most men, this means shaving side to side. That is, in the direction from the ear to the nose.

Why should I use a shaving brush? What type of shave brush to use?

If you have problems with razor bumps and skin irritation after shaving, it is important that you use a shaving brush when you shave or use an exfoliating cleansing cream. A shaving brush removes the outermost layer of dead skin cells and dirt where many ingrown hairs get stuck. At the same time, it also lifts the hair strands for a softer and closer shave, which means that you do not have to shave over the same area several times. If you use a shaving brush, you also do not need to use spray cans that contain drying chemical ingredients, instead use a high-quality shaving cream or shaving soap that you lather up with the shaving brush.

Shaving brushes come in many different models and are manufactured with different materials. The three most common types are boar brush, badger brush, and synthetic brush. Each type has different advantages and disadvantages.

How do I know in which direction my hair growth is growing?

Let your hair grow for a few days. Then feel gently with your fingers by going up and down the hair. You will feel if it receives more when you "go up" with your fingers, it means that the hair grows down.

What countries do you ship to?

Currently we are able to handle Danish and Swedish orders.

I just completed a purchase, what happens now?

First, you will receive an email notifying us and you that a purchase has just started, i.e the order confirmation. If you have entered your e-mail address at the checkout, you will later receive an email stating that the item / items have been sent together with the shipment number. And finally a notification to your specified e-mail address / mobile number that the goods can be picked up at your nearest postal agent if they did not fit in your mailbox.

What are the shipping costs?

Free shipping on all orders above 39 EUR. Other orders are charged a shipping fee of 3.9 EUR.

How long is the delivery time?

It usually takes 2-5 working days from the order date until the item is at your postal agent / address.

Can I return / exchange an item?

Yes. You have a 14-day right of withdrawal from the time you receive the package. The product (s) must be unused and unpacked. When exchanging or using the right of withdrawal, you are responsible for return shipping. Please note that you must always contact customer service before returning an item. Contact us at support@vali.se

Hur gör jag om det är fel på produkten?

In the event of manufacturing defects, we are always responsible for return shipping alternatively a full refund of your order. Contact us at support@vali.se and we will help.

What payment methods do you accept?

Currently our available payment methods include Credit Card (Stripe), Klarna Pay-Later, PayPal and Swish. View the checkout for what payment methods is available to you.

Can I resign from the newsletter?

In every email that is sent out, there is always a link at the bottom to unregister to the newsletter.

Vali & Co AB.

We believe that everyone should be able to improve their health and skin. In a simple, environmentally friendly way and to a fair price. We are driven by simplicity, value for money, respect and that everyone is different - different is good.
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