Shipping & Returns
Shipping & Returns Information for German Customers
Welcome to our Shipping & Returns page, where we provide important details to our esteemed German customers regarding these aspects of your shopping experience.
Enjoy FREE Shipping on Orders Over 49 EUR
We’re delighted to offer you free shipping on all orders exceeding 49 EUR. For orders below this amount, a shipping fee ranging from 2.90 to 7.90 EUR will apply based on the chosen delivery method and the weight of your order. Our commitment is to dispatch orders within a single business day, with an anticipated transit time of 2-5 days.
Flexible Delivery Options
You have the flexibility to select your preferred delivery partner from a range of trusted options, including Postnord, Deutsche Post, FedEx, UPS, or DHL. During checkout, you’ll be able to determine the available means of delivery for your specific order. Upon placing an order, you’ll receive a confirmation email detailing your purchase, along with subsequent notifications about your package’s progress and estimated delivery to your chosen point. All orders originate from our well-equipped warehouse in Sweden.
Effortless Returns within Germany
Should you need to initiate a return within the 90-day trial period, we’ve made the process seamless. Reach out to us via our dedicated contact page, and our dedicated team members will guide you through the return procedure.
Hassle-Free Refund Guidelines
For a successful refund process, it is imperative that the returned goods remain in faultless condition. The amount to be refunded will be aligned with the value of the returned batch, with the exception of postage fees and any associated payment charges. Anticipate the reimbursement from Vali & Co. AB within a 30-day period following our receipt of the returned items. In the event that you are contemplating an exchange or refund, we kindly request that you establish contact with Vali & Co. AB prior to dispatching the items. It is crucial to note that our endorsement of return requests is contingent upon a meticulous examination of the products by our diligent staff.
Time-Sensitive Return Window
We understand the importance of timelines. As such, returns can only be processed within the 90-day trial period. Please ensure that your return request is made within this timeframe.
Comprehensive Terms and Conditions
For a comprehensive understanding of our terms and conditions, we invite you to peruse them at your convenience by visiting the following link: Link to Terms and Conditions
Thank you for choosing us for your shopping needs. We’re committed to providing you with a seamless shipping and returns experience that mirrors the quality of our products. Should you have any questions or require further assistance, don’t hesitate to get in touch. Your satisfaction is our priority.